faq

Frequently asked questions

HOW OFTEN DO YOU RESTOCK?


We aim to restock every week but restock dates vary depending on product availability.




I PLACED AN ORDER, WHEN WILL MY PACKAGE ARRIVE?


All packages ship via USPS. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.




WHAT METHOD IS USED FOR SHIPPING?


All packages are shipped via USPS.




HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE?


For customer service inquiries only, please E-mail shoppurecosmetics@gmail.com




I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?


We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.




WHAT IS YOUR RETURN POLICY?


All sales are final. No returns or exchanges. No exceptions.